TERMS & CONDITIONS

Terms of service

Please review the terms that govern your use of our products, services, and website. By accessing flowflex, you agree to these conditions.

Effective Date: 01/01/2025

These Terms of Service govern your access to and use of the services, products, and website provided by FlowFlex.ai. By using our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

1. Overview of Our Services

FlowFlex.ai provides an AI-powered customer engagement and automation platform that allows businesses to create workflows, run campaigns, integrate with third-party tools (such as WhatsApp, SMS, Email, and CRM tools), and manage customer communication.

2. Eligibility

You must be at least 18 years old and capable of entering into legally binding agreements to use our Services. By registering, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Notify us immediately of any unauthorized use of your account

  • You are responsible for all activities that occur under your account.

You are responsible for all activities that occur under your account.

4. Use of the Services

You agree to use FlowFlex.ai in compliance with all applicable laws and regulations. You must not:

  • Use the Services for spam, phishing, or unsolicited communications

  • Attempt to reverse engineer or interfere with the platform

  • Use the Services to transmit or store unlawful or harmful content

  • Violate any third-party rights, including intellectual property or privacy rights

We reserve the right to suspend or terminate your account if you violate these Terms.

5. Fees and Payments

Certain features of FlowFlex.ai may be available under paid plans. By subscribing:

  • You agree to pay the applicable fees

  • Payments are non-refundable unless required by law

  • We may suspend or downgrade your account if payment is overdue

  • All applicable taxes (including GST or VAT) are your responsibility

For billing issues, contact: info@flowflex.ai

6. Third-Party Integrations

FlowFlex supports integrations with third-party platforms (e.g., WhatsApp Business API, Shopify). We are not responsible for:

  • Data handling by third-party services

  • Downtime or disruptions caused by third-party APIs

  • Your use of such integrations is subject to the terms of the respective providers.

7. Intellectual Property

All content, software, and technology used or provided by FlowFlex.ai are owned by FlowFlex Technologies Private Limited or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform.

You may not:

  • Reproduce, distribute, or create derivative works

  • Use our branding without permission

8. Data and Privacy

Our Privacy Policy explains how we collect, use, and protect your data. By using our Services, you consent to our data practices.

9. Termination

You may stop using FlowFlex.ai at any time. We may suspend or terminate your access if:

  • You violate these Terms

  • We suspect abuse or fraudulent activity

  • Required by law

Upon termination, your right to access the platform will end, and we may delete your data after a reasonable period, unless otherwise required by law.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available." We do not warrant:

  • That the Services will be uninterrupted or error-free

  • That data loss will not occur

  • The accuracy or reliability of results

Use the Services at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, FlowFlex.ai and its affiliates shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, business, or profits

  • Damages exceeding the amount you paid us in the 12 months preceding the claim

12. Indemnification

You agree to indemnify and hold harmless FlowFlex, its officers, and employees from any claims or liabilities arising from:

  • Your use of the Services

  • Violation of these Terms

  • Violation of any third-party rights

13. Modifications to These Terms

We may update these Terms from time to time. If we make material changes, we’ll notify you via email or platform notification. Continued use after changes means you accept the revised Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of courts of Ernakulam, Kerala.

15. Contact

If you have any questions or concerns about this Privacy Policy, please contact:

  • Tradebuk Technologies Pvt LTD

  • Tradebuk Technologies pvt ltd 2nd Floor, UL CyberPark Rd, Nellikkode, Kozhikode, Kerala 673008, India

  • Email: info@flowflex.ai

  • Website: https://flowflex.ai