PRIVACY POLICY

Flowflex Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Effective Date: 01/01/2025

Tradebuk Technologies Pvt LTD is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://flowflex.ai, our platform, and related services. By accessing or using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information depending on how you interact with our Services:

  • Personal Information

When you create an account, contact us, or use our platform, we may collect:

  • Name

  • Email address

  • Phone number

  • Organization name

  • Payment details (processed via third-party providers)

  • Profile images (if uploaded)

  • Business Data

We collect and store data you or your organization provide to build workflows, campaigns, or customer communication flows. This may include:

  • Customer lists and contact details

  • Message content

  • Analytics and logs from engagement flows

  • Integration data from platforms like WhatsApp, Shopify, or Leadsquare

  • Automatically Collected Data

When you use our Services, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services

  • Personalize your experience on the platform

  • Enable communication flows and automation features

  • Provide customer support

  • Monitor platform usage and performance

  • Detect, prevent, and address technical issues or fraud

  • Send important notifications (e.g. service updates, billing notices)

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers and partners: who assist in infrastructure, analytics, payments, and customer support

  • Third-party integrations: only when authorized by you (e.g., WhatsApp BSPs, Shopify, email providers)

  • Legal authorities: if required by law or to protect rights and security

  • Business transfers: in connection with a merger, acquisition, or asset sale

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law or your contract.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict processing

  • Export your data in a portable format

  • Withdraw consent at any time (where applicable), To exercise your rights, contact us at info@flowflex.ai.

6. Data Security

We use industry-standard security measures, including encryption, secure servers, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure.

7. International Data Transfers

Our Services may be operated from servers located in different countries. If you access our Services from outside your country, your information may be transferred and stored in jurisdictions with different privacy laws.

8. Children’s Privacy

FlowFlex.ai is not intended for children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from minors.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, understand usage patterns, and improve our Services. You can manage cookie preferences in your browser settings. cookie policy

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. The latest version will always be available at https://flowflex.ai/privacy

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

  • Tradebuk Technologies Pvt LTD

  • Tradebuk Technologies pvt ltd 2nd Floor, UL CyberPark Rd, Nellikkode, Kozhikode, Kerala 673008, India

  • Email: info@flowflex.ai

  • Website: https://flowflex.ai